Post Office Misery

This wasn’t the blog post I had planned for today, but it just so happens that this has riled me so much I had to put it into words.

It all started on a cold Wednesday morning, it was ok though my parents had my daughter for a few hours. I set off on my errands and thought about a nice hot cuppa on my own to gather my thoughts.

First stop was a trip to the Post Office, this was my first mistake as I decided to go to the large one in Nottingham City Centre.

In I walked and looked around at this shiny new looking Post Office, to be greeted by a ‘what are you wanting to do’, ‘erm post a parcel’ I replied.

‘Down the end’ I was sternly advised, OK and off I walked to the end looking lost and bewildered. I couldn’t see anyone, I was looking at two walls of machines.

A woman walked faster past me to a guy tucked behind a desk at the end of the room, he advised her she needed to use a machine, off she walked chuntering to herself too.

Off I trotted to a machine, now might I add I am no technophobe but this is something you can’t risk getting wrong, otherwise the person at the other end will be penalised and this was a business parcel.

Faced with a barrage of questions I eventually got the point of paying and getting my sticker for the parcel, ‘how are you getting on’ a patronising voice bellowed from behind.

‘Does the fact I have to do this myself mean it is cheaper’ I asked?

‘Well you don’t get a discount for going through the self checkout at the supermarket do you’ was a rather rude reply.

Fair enough I thought, but the fact of the matter is at the supermarket I put my basket down, scan my items put my card in and pay.

With this I had to answer the following questions:

Is it a letter or a packet? Check if it goes through the slot on the postage checker.

Is it worth over £46?

Do you want it signed for?

Do you want it there the next day?

Do you want proof of postage? If so enter the postcode and house number!

Pay with your card.

Take the sticker from the machine and place on the parcel.

Put the parcel somewhere (not sure where, the grumpy guy took it off me)

Get someone to stamp the proof of postage.

So this is supposed to be quicker apparently and according to the guy who served me is better than waiting in line.

Whatever Post Office and Royal Mail, this is shambolic, some things are meant to be done by a human.

And finally to the total arse of a guy who ‘helped’ me, no it wasn’t the snow that had made me and by the sounds of it everyone else miserable it was poor service!

I just wanted it to be stress free, I just wanted to post a parcel. I am closing down my business and this is one thing I am thankful I won't have to do any more.

A nice post next time I promise!

I rename thee the Royal Fail!

If you follow me on twitter you may have seen me moaning about the Royal Mail earlier and with good reason. I ordered a bag last week, it was posted on Monday 1st class and still it has not arrived.

It's not the first time though. Last year I ordered a toy for my son, it never arrived and so the company we bought it from had to send out a replacement.

Earlier this year I ordered a comforter for my daughter, a week later it arrived with not even a sorry!

No other company could carry on like this, inflating prices and yet providing an ever poorer service.

It's never consistent, I remember the time when you could set your watch by the postman now they come at various times throughout the day, if at all some days!

It really grinds my gears as a small business owner that they are the only cheap(ish) service around to get small packets and letters anywhere.

In fact if someone else could come up with a similar idea and just actually get post where it is supposed to go on time then they would be onto a winner.

Somewhere someone has a lovely new bag that they haven't paid for, I have lost out on owning it for a week and the poor small business I bought it from has now lost out too (have you seen the form you have to fill out for lost items and they have had to pay to ship another out).

If I were the queen I would be asking for my head to be removed from the stamps. Surely it can't be considered Royal anymore, there is nothing about it that is Royal, it is a total mess.

Sadly I have no choice but to continue to use them and I must therefore grin and bear it but it does put me off purchasing online...not good when I own an online business.

Thank goodness for understanding business owners who don't accuse me of trying to cheat them out of goods, but how long before that does happen? Grrrr. Rant over, as you were!

The saga of the fridge/freezer continues!

So in case you haven't seen the posts we had a fridge/freezer, it died after only four years.

We bought a new one and it turned up a a few weeks ago, when it arrived it was scratched so Curry's gave us some money back, yay you might think job done.

However on taking the plastic off the doors we noticed they were dented all around the top of the handles, like it had fallen over or something had fallen on to it. So we phoned Curry's back who put us through to LG.

They said we could either have some compensation or replacement doors, it is pretty bad so we decided to go with the new doors as we have to look at it every day.

That was on the 5th October, we still hadn't heard anything on Friday so my husband phoned them. Apparently some new doors have been despatched to us, two huge American style fridge and freezer doors are going to be delivered here and then and only then can we phone them back to arrange a engineer to come out and attach them!

What....where am I supposed to put two doors my husband exclaimed...their answer 'in the lounge'....erm we have two small children!

So we have to wait for the doors to arrive and then phone the 0844 number to arrange for them to come out and worst of all, had my husband not phoned them we would never have known what was happening and at some point I would have been caught unaware by a delivery of two huge flipping doors.

We are grateful that they are being replaced but why we have had to do all this chasing and phoning is beyond me, we were sent damaged goods how is that our fault!

Will let you know how it goes ;)